Shipping policy

SHIPPING & FAQ

We know you want your goods as soon as possible; We will endeavour to get your order out as soon as possible. Delays of up to 10 business days may occur due to the influx of parcels to various couriers, we will update you via email if this happens. 

Bikes CAN NOT be shipped

Due to warranty and supply agreements, all bicycles must be collected from our store.

 TRACKING YOUR PARCEL

When your order has been shipped you will receive an automated email confirmation containing your Shipping or Tracking number.

IF I BUY ONLINE, ARE THE ITEMS IN STOCK?

Our online stock is linked to our inventory so what you see online is in stock. 

While we try to keep our inventory as accurate as possible, there will sometimes be errors in the system. In this instance, we will notify you as soon as possible and process a refund on the same day.

POSTAGE & SHIPPING

  • Postage will be calculated at the checkout. (see below for items that require a larger postage cost)
  • Please do not use a P.O box for a delivery address.
  • Please call us after if you have any special delivery instructions.

WHEN WILL I RECEIVE MY ITEM(S) IN THE MAIL?

  • Parcels & larger items can take anywhere from 2-7 business days to arrive. Please use the tracking number provided.
  • Delivery dates may vary due to weekends, public holidays, sale days or unexpected schedule disruptions.
  • This service may exceed recommended times when shipping to regional areas.
  • Bay Bike Co holds no responsibility for the period of time it takes for your parcel to reach you once it has left our building.
  • Please use your tracking information provided in the confirmation email to trace your item(s) in the mail.

ITEMS THAT REQUIRE LARGER POSTAGE FEES (OPTIONS WILL APPEAR AT CHECKOUT)

  • All Wahoo Trainers are $70 to post Australia wide.
  • All Wahoo Training Bikes are $100 to post Australia wide.
  • Heavy items (racks) are $70 to post Australia wide.
  • We are unable to post Bikes at this time.