Service

How often you service your bike depends on the bike, how often you ride and where you ride
it.

On new bikes purchased from us we do a compulsory free
service after 4-6 weeks to make sure you bike is still running at it's best.

If you are mountain biking regularly in rough and muddy
conditions then your bike may need a check over once every 2-3 months. If you only ride occasionally and in mud and dust free conditions then once every 6-8 months may be fine. We highly
recommend bringing you bike in to be checked if the gears or brakes are not working properly, if there are unusual noises or if you have had a
crash. It's better to be safe than sorry and often one
damaged or out of tune part can lead to damage or wear on other parts.

Regardless of when your bike is serviced you should check over the bike and make sure
everything is as it should be and tyre pressures are correct before every ride.

We endeavor to get all service work completed as quickly as possible.

This however depends on our current workload, the amount of work required and the availability of parts.

Bring your bike into our store for assessment and our team will give you our best estimate as to how long it is going to take or contact us to see what our current work load is like.

We service most major brands however we generally do not accept bikes that are excessively worn out.

If we are servicing a bike we have to make sure it is safe for you to ride and often the cost or possibility of repairing one that is particularly worn out, to a safe enough standard far exceeds the cost of replacement.

We service all major brands of eBike however due to safety and quality concerns we do not do ANY work on after-market conversion bikes or electric scooter from any manufacturer.

While there are scooters that are of good quality it just not something we are prepared to make a call on.

As a general rule mountain bike forks, shocks (and dropper seat posts) should have a basic service (lowers or aircan) every 50hrs of riding and a full service every 100hrs of riding.

Check with the suspension manufacture guidelines for your specific suspension setup. Click here for our basic bike setup guide

We can assist with making sure your suspension pressures or spring rates are set correctly for your body weight and riding conditions.

Bring your bike in for servicing immediately to prevent harm to yourself or further damage to your bike if you notice any of the following:
- Loss of air pressure from your forks, shock or dropper.
- Leaking fluids from your forks, shock or dropper.
- Obvious signs of damage to the seals or stanchions.
- If your suspension is not operating correctly.

Clean your suspension after every ride and we highly recommend using Muc-Off Silicone shine on your suspension to reduce stiction, keep stanchions clean and help protect them. Click here to see our cleaning guide.

Though we service some suspension items in house, we d send some to select manufacturer repair agents depending on the unit and what work is required. Contact our service team for pricing.

We recommend you clean your bike if it is dirty, you have ridden in the wet or in a harsh environment – such as salty air. By keeping your bike clean, you will minimise your expenditure on replacement parts and bike servicing costs. 

As a very rough rule after 2-3 rides, after your chain gets wet or dirty.

Only apply proper bicycle chain lubes to a clean, dry chain.

Click here for more detailed information

Chains wear under normal use and should be replaced when your chain is 0.75% longer (than the nominal original length) or 0.5% for 11speed chains.

Tyre pressures vary between bikes and the pressure range will be written on the sidewall of your tyre.

The pressures will show a range i.e. 30-45psi or 80-120psi

For lighter riders, to get a more comfortable ride or have more tyre compliance on rougher terrain (i.e over tree roots or rocks) you can run in the lower pressure range, however your bike will often be slightly harder to pedal and have a higher risk of punctures.

For heavier riders, to roll faster or have better puncture protection you can run in the higher ranger however the ride will not be as comfortable and you may not have as much tread compliance on rough terrain i.e over tree roots or rocks.

As a very rough idea often bikes will have the following pressures ranges:
Mountain Bikes with tubes 30-45psi
Mountain Bikes tubeless 25-35psi
Kids Bikes 35-45psi
Road Bikes 80-120psi
Touring & City Bikes 45-65psi